Trust in any organization is a big deal. We have consulted companies around the world, and it is obvious that when trust is present in an organization, performance is far superior than if trust is missing. Trust is an expression of and evidence for a good organizational culture.
There are two key elements to work with when organizations want to elevate levels of trust:
- Behaviors and actions of people in the organization = are readily seen (like symptoms of a disease)
- The source of those behaviors and actions = are invisible to the organization and consist of deep-rooted mindsets about trust (like the causes of a disease)